Each Ananda Maison artwork is made to order specifically for you. Please check your chosen artwork, size and canvas finish carefully before placing your order.
Returns
As our artwork is made to order, we do not accept returns or exchanges for change of mind, incorrect size selection or incorrect canvas finish selection.
This does not affect your statutory rights where applicable.
Damaged or Faulty Orders
If your artwork arrives damaged or has a production fault, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the artwork
- Photographs showing the damage or fault
- Photographs of the outer and inner packaging
We will review the photographs and, where the damage or fault is confirmed, arrange an appropriate resolution.
Please do not dispose of the artwork or packaging until we have reviewed your claim, as these may be required to process a replacement.
Colour Variations
Colours may appear slightly different in print than they do on a computer, tablet or phone screen. Screen brightness, display settings and monitor calibration can all affect how colours are displayed.
Small differences between screen colours and the finished artwork are therefore not considered a production fault.
Incorrect or Incomplete Orders
If you receive the wrong artwork, size or canvas finish, please contact us as soon as possible with your order number and photographs of the item received.
Cancellations
Because orders are made to order and may enter production shortly after purchase, we cannot guarantee that an order can be cancelled once it has been placed.
Contact Us
If you have a problem with your order, please contact us through our Contact Us page and include your order number.